Privacy Policy
How Zurri collects, uses, and protects your personal information
Last Updated: January 2026
01
Introduction
This Privacy Policy sets out how Zurri uses and protects any information that you provide when you use this website. Zurri is committed to ensuring that your privacy is protected at all times.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy and in compliance with the Protection of Personal Information Act, 2013 (POPIA).
Our commitment: We will never sell your personal information to third parties. Your data is used solely to improve your experience on Zurri and to fulfil your orders.
02
Who We Are
Zurri is an online marketplace connecting buyers with authentic African product sellers and suppliers, operating at www.zurri.africa.
- Email: info@zurri.africa
- Website: www.zurri.africa
- South Africa
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Definition of Personal Information
In accordance with POPIA, “Personal Information” means information relating to an identifiable, living, natural person and, where applicable, an identifiable, existing juristic person. This includes but is not limited to:
Full name and surname
Contact information including email address and phone number
Physical and delivery addresses
Demographic information such as location, preferences, and interests
Payment information (processed securely — card details are never stored by Zurri)
Order history and purchase behaviour
Information relevant to customer surveys or communications
04
How We Collect Your Information
We collect information from you in the following ways:
When you register an account on zurri.africa
When you place an order or complete a purchase
When you contact our customer support team
When you subscribe to our newsletter or marketing communications
When you participate in surveys, competitions, or promotions
Automatically through cookies and similar tracking technologies when you browse our website
05
How We Use Your Information
We require your personal information to provide you with the best possible service. Specifically we use it for:
Processing and fulfilling your orders, including communicating with couriers and sellers on your behalf.
Internal record keeping and account management.
Improving our products, services, and website experience based on your behaviour and feedback.
Sending order confirmations, shipping updates, and warranty or return communications.
Sending promotional emails about new products, special offers, or information we think may interest you — only where you have given consent or where we are otherwise permitted to do so under applicable law.
Contacting you for market research, feedback surveys, or service improvement purposes.
Customising your website experience based on your browsing preferences and purchase history.
Complying with legal obligations including fraud prevention and regulatory requirements.
07
Disclosure of Personal Information
Zurri will not sell, distribute, or lease your personal information to third parties without your explicit permission or unless required by law.
We may share your information in the following limited circumstances:
With courier and logistics partners solely to fulfil your delivery
With payment processors to complete your transaction securely
With sellers on the Zurri platform, limited to information required to fulfil your order
Where we have a legal duty or right to disclose under South African law
Where we believe disclosure is necessary to protect our rights or the rights of others
Any third party that receives your data is contractually required to keep it confidential and to use it only for the specific purpose for which it was shared.
If you have opted in to receiving third-party promotional information, we may use your email address to send you information about products or services from selected partners. You can opt out at any time.
08
Security of Your Information
Zurri is committed to ensuring the security of your personal information. We have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect, including:
- SSL encryption on all pages of the website
- Encrypted payment processing — card details are never stored on Zurri's servers
- Restricted internal access to personal data on a need-to-know basis
- Regular security reviews and vulnerability assessments
Please note: While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at info@zurri.africa.
09
Access to Your Personal Information
You have the right to request a copy of the personal information Zurri holds about you under POPIA. To submit a request, email us at info@zurri.africa with the subject line "Personal Information Request". A small administrative fee may apply.
You may also request that we update, correct, or delete your personal information at any time. We will action such requests promptly and within the timeframes required by POPIA.
You can update your personal details at any time by logging into your account at zurri.africa/my-account.
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Automated Decision Making
Zurri does not use fully automated decision-making processes that produce legal effects or similarly significant effects on you. Where automated tools are used (such as product recommendations or fraud screening), a human review process is available upon request.
12
Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act (POPIA) you have the following rights:
Right to be notified — to be informed when your personal information is being collected
Right of access — to request access to your personal information held by Zurri
Right to correction or deletion — to request correction or deletion of inaccurate or outdated information
Right to object — in terms of POPIA section 11(3), you have the right to object to the processing of your personal information
Right to withdraw consent — to withdraw consent to marketing communications at any time
Right to lodge a complaint — in terms of POPIA section 18(h)(v), you have the right to lodge a complaint with the Information Regulator of South Africa
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Information Regulator — South Africa
If you believe Zurri has not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa (IRSA):
Information Regulator (South Africa)
33 Hoofd Street, Forum III, 3rd Floor Braampark
PO Box 31533, Braamfontein, Johannesburg, 2017
Tel: +27 (0) 10 023 5207
Email: inforeg@justice.gov.za
Website: justice.gov.za/inforeg
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Marketing Communications
Where you have opted in to receive marketing communications from Zurri, we may contact you by email, SMS, or other electronic means about new products, special offers, and promotions.
You may withdraw your consent to marketing communications at any time by clicking "Unsubscribe" in any marketing email, or by contacting us at info@zurri.africa.
Withdrawing consent to marketing will not affect the processing of your data for order fulfilment or legal compliance purposes.
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Changes to This Policy
Zurri may amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. We will notify you of material changes by email or by posting a prominent notice on the website. We encourage you to review this page periodically.
Continued use of the Zurri website after changes are published constitutes your acceptance of the revised Privacy Policy.
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How to Contact Us
If you have any questions about this Privacy Policy, believe we have not adhered to it, or wish to exercise any of your rights under POPIA, please contact us:
- Zurri Privacy Queries
- Email: info@zurri.africa
- Website: zurri.africa/contact
This Privacy Policy was last updated in January 2026 and is compliant with the Protection of Personal Information Act (POPIA) No. 4 of 2013.
Privacy Questions?
If you have concerns about your privacy or data protection, reach out to us at info@zurri.africa
