Returns & Refunds Policy
Our hygiene-first policy ensures product safety for all customers
Strict No-Returns Policy
Due to hygiene and safety standards, we cannot accept returns on any opened personal care products. This policy protects all customers and ensures product integrity.
Non-Returnable Items
The following products are strictly non-returnable once opened or used:
Unopened Products
Unopened items in original packaging may be eligible for exchange within 7 days of delivery, subject to inspection. The following conditions apply:
Damaged Items
In the event that an item—such as an Art Print or a glass-bottled remedy—is damaged during transit, we will arrange a replacement. To process a damage claim:
1
Email us immediately
Send details to info@zurri.africa
2
Include clear photos
Show the damaged item and packaging
3
Report within 24 hours
Claims after 24 hours cannot be processed
Processing Timeline
Damage Claims
Reviewed within 2-3 business days
Exchanges
Processed within 5-7 business days
Replacements
Shipped within 3-5 business days
Need Help?
If you have questions about a specific product or need assistance with a damaged item, please contact our support team. We're here to help clarify any concerns before you purchase.
